Returns and Cancellation Policy

Returns & Cancellations Policy for Sample Frags

Cancellations: Once an order is placed, it is immediately processed and cannot be cancelled. Customers are responsible for verifying the accuracy of their orders. Sample Frags is not responsible for errors or accidental orders made by the customer.

Returns: Sample Frags is committed to your satisfaction. We offer a 14-day money-back guarantee. To initiate a return, please send your order confirmation email to returns@samplefrags.com and include "Refund" and your order number in the subject line. Our customer support team will guide you through the process.

*Note: Returns are applicable only to customers within the UK. International orders are ineligible for return due to the special licenses required for shipping flammable products by air.

Return Requirements:

• Items must be in their original, unused condition and packaging.
• Returns must be made within 14 days from the date of receipt.
• We reserve the right to deny returns or exchanges that do not meet these criteria or are excessive.
• Returns cannot be accepted directly at our warehouse or offices.
• Customers are responsible for all return shipping costs.
• Refunds will only cover the product price and exclude shipping costs and insurance.

Processing Refunds:

Upon receipt and inspection of your returned item, we will notify you via email. If your return is accepted, we will process your refund to your original payment method. The transaction may take a few days to appear on your statement, depending on your bank’s policies.

Troubleshooting Refund Issues:

If you do not receive your refund within seven days of our confirmation email, please contact our customer service for assistance. It may also be beneficial to check with your bank or credit card provider as processing times vary.