Delivery

Sample Frags Delivery Information (UK Delivery Only)

Please note we do not currently ship internationally

Postage Details:

For Orders Under £10.00:

• Royal Mail 2nd Class Standard Delivery: £1.70 (Dispatch within 1-2 days)
• Royal Mail 1st Class Standard Delivery: £2.25 (Dispatch within 1-2 days)
• Next Working Day Delivery: £7.95 (Order by 12 pm midday, Monday-Thursday)
• Next Working Day For Saturday Delivery: £12.55 (Order by 12 pm midday Friday)

For Orders £10.00 to £19.99:

• Royal Mail 2nd Class Standard Delivery: Free (Dispatch within 1-2 days)
• Royal Mail 1st Class Standard Delivery: £0.99 (Dispatch within 1-2 days)
• Next Working Day Delivery: £7.95 (Order by 12pm midday, Monday-Thursday)
• Next Working Day For Saturday Delivery: £12.55 (Order by 12 pm midday Friday)

For Orders £20.00 to £49.99:

• Royal Mail 2nd Class Signed Delivery: Free (Dispatch within 1-2 days)
• Royal Mail 1st Class Signed Delivery: £0.99 (Dispatch within 1-2 days)
• Next Working Day Delivery: £7.95 (Order by 12pm midday, Monday-Thursday)
• Next Working Day For Saturday Delivery: £12.55 (Order by 12 pm midday Friday)

For Orders £50.00 to £99.99:

• Royal Mail 1st Class Signed Delivery: Free (Dispatch within 1-2 days)
• Next Working Day Delivery: £3.95 (Order by 12pm midday, Monday-Thursday)
• Next Working Day For Saturday Delivery: £12.55 (Order by 12 pm midday Friday)

For Orders Over £100.00:

• Next Working Day Delivery: Free (Order by midday, Monday-Thurs)
• Next Working Day For Saturday Delivery: £7.95 (Order by 12 pm midday Friday)

Additional Delivery Information:

• Orders placed after midday are dispatched the next working day. Note that orders made after midday on Friday through the weekend or on bank holidays will be dispatched the following working day.
• With "Signed" and "Next Working Day" deliveries, tracking numbers are provided by email. Track at https://www.royalmail.com/track-your-item. 1st Class Signed tracking only shows dispatch and delivery, while Next Day Delivery provides detailed updates.

Delivery Conditions:

• Deliveries may need to be signed for by the Royal Mail personnel as per their current policy. If not home, a note will typically be left, or the package may be left with a neighbor. If a neighbor receives the package, it is considered delivered. Contact us before dispatch if you disagree with this policy.
• Deliveries to student accommodations, shared residences, or business addresses might be received and signed for by someone other than the intended recipient. Sample Frags will not accept claims for packages not received directly by the intended recipient if signed as delivered.

Lost or Delayed Items:

• 1st Class mail typically arrives within 1-3 days post-dispatch; however, this is not guaranteed. Any non-delivered items must be reported within 10 working days from dispatch.
• Sample Frags requires cooperation in case of lost orders during the claims process with Royal Mail. Claims for lost items can only be made after 10 working days from dispatch.
• Sample Frags is not responsible for delivery issues arising from incorrect addresses provided at checkout. The confirmation email is your opportunity to correct any errors in the delivery address.

By placing an order with Sample Frags, you agree to these terms and conditions. For any discrepancies or issues, please ensure to contact us promptly.